With Faveo Helpdesk and Servicedesk Software’s 3CX integration, every customer call is captured and converted into a ticket, allowing support teams to track and manage inquiries efficiently. Both answered and missed calls are logged within the ticket timeline, ensuring no request goes unnoticed.
3CX Integration with Faveo to Improve Call Management
Enhance your customer support in Faveo Helpdesk and Servicedesk Software by automatically converting phone calls into tickets with Faveo Helpdesk and Servicedesk Software 3CX integration
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Automated Ticket Creation for Calls
Seamless Agent Assignment
With the 3CX plugin, administrators can easily assign calls to the right support agents by linking extension numbers to agent profiles. This feature enhances ticket assignment accuracy and ensures that calls are handled by the most appropriate team member. Furthermore, if a call goes unanswered, it will be marked as a missed call and recorded on the ticket timeline, allowing agents to follow up promptly.
Real-Time Call Tracking
Faveo’s integration with 3CX allows for detailed call tracking, with each call appearing in the ticket timeline for easy reference. Administrators can install a simple webhook to connect 3CX to Faveo, ensuring real-time updates and enabling seamless management of incoming calls and support tickets.
Streamline Your Workflow with Faveo
