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Feature List Freelancer Startup SME Enterprise Enterprise Pro
Ticket Management
Email ticketing 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Automatic email notifications 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Merge tickets 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Ticket activities
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Set priority
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Set status
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Outbound email
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Multiple shared inboxes
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
In-app smart notifications
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Split tickets
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Time tracking
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Ticket templates
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Annotated image attachments
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Standard CSAT surveys
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Custom form field
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Customizable CSAT surveys
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Agent Productivity
Internal notes in tickets 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
To-dos 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Tags 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Filtered search 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Add reminders on to-dos 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Task Management
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Canned Responses
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Round Robin Ticket Assignment
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
CSAT Surveys 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Execution Logs 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Time Tracking 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Custom Agent Dashboard 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Priority Matrix 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Agent Access Permisions 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Workflow Automation
Workflow Automator 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Automations that run on ticket creation 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Event-triggered workflow automations 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Round robin ticket assignment
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Load balanced ticket assignment
1438108655_button_cancel 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108655_button_cancel
Skill based ticket assignment
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Approval Workflows
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Webhooks 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Business Rules 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
SLA Management
Business rules management through SLAs
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
SLA reminders 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Escalation emails for SLA violation 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Multiple SLA policies 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Product, group and company level SLAs 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Knowledge Base
Knowledge base 1438108666_button_ok 1438108655_button_cancel 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Private knowledge base 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Interlinking articles 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Advanced article filtering 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Article versioning 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Help Widget
Embeddable contact form 1438108666_button_ok 1438108655_button_cancel 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Embeddable solution articles 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Appearance customization 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Social Support
Facebook channel 1438108655_button_cancel 1438108655_button_cancel 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
WhatsApp Business 1438108655_button_cancel 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Twitter 1438108655_button_cancel 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Collaboration
Team ownership of tickets 1438108666_button_ok 1438108655_button_cancel 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Parent-child ticketing 1438108666_button_ok 1438108655_button_cancel 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Collaborators 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Reporting and Analytics
Default dashboard 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Ticket volume trends 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Helpdesk in-depth report 1438108666_button_ok 1438108655_button_cancel 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Export reports 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Agent and group performance 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Satisfaction survey report 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Ticket drill down in reports 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Performance distribution 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Top customer analysis 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Custom reports 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Text widgets and widget styling 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Team Dashboards 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Data export 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Ticket Forms
Custom status 1438108666_button_ok 1438108655_button_cancel 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Custom ticket fields 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Dependent fields in ticket forms 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Dynamic ticket forms 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Global Support
Dynamic email notifications 1438108666_button_ok 1438108655_button_cancel 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Multiple time zones 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Multiple business hours 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Customer Management
Contact and organisation fields 1438108666_button_ok 1438108655_button_cancel 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Custom contact and company fields 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Link multiple organisations to a single contact 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Identify contacts using external ID 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Project Portfolio Management
Custom Task Types 1438108666_button_ok 1438108655_button_cancel 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Platform
Faveo for Android 1438108666_button_ok 1438108655_button_cancel 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Faveo for iOS 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
API Access 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Customer Support
Documentation 1438108666_button_ok 1438108655_button_cancel 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
20/7 Email Support 1438108655_button_cancel 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
20/7 Phone Support 1438108655_button_cancel 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
20/7 Chat Support 1438108655_button_cancel 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Security and Controls
Data Center Location 1438108666_button_ok 1438108655_button_cancel 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
GDPR 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Single Sign on 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Multiple Portal Languages 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Access Controls 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Audit Logs 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Customization
Client Portal Customization 1438108666_button_ok 1438108655_button_cancel 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Custom domain mapping 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
CSS customization 1438108655_button_cancel 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Extendable API 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Plan details
No. of Agents 2 5 10 Unlimited Unlimited
Source code 1438108655_button_cancel 1438108655_button_cancel 1438108655_button_cancel 1438108655_button_cancel 1438108666_button_ok

Feature List Freelancer Startup SME Enterprise Enterprise Pro
Ticket Management
Email ticketing 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Automatic email notifications 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Merge tickets 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Ticket activities
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Set priority
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Set status
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Outbound email
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Multiple shared inboxes
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
In-app smart notifications
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Split tickets
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Time tracking
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Ticket templates
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Annotated image attachments
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Standard CSAT surveys
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Custom form field
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Customizable CSAT surveys
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Agent Productivity
Internal notes in tickets 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
To-dos 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Tags 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Filtered search 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Add reminders on to-dos 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Task Management
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Canned Responses
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Round Robin Ticket Assignment
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
CSAT Surveys
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Execution Logs
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Time Tracking
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Custom Agent Dashboard
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Priority Matrix
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Agent Access Permisions
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Workflow Automation
Workflow Automator 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Automations that run on ticket creation 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Event-triggered workflow automations 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Round robin ticket assignment
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Load balanced ticket assignment
1438108655_button_cancel 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108655_button_cancel
Skill based ticket assignment
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Approval Workflows
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Webhooks
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Listeners
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Business Rules
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
SLA Management
Business rules management through SLAs
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
SLA reminders 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Escalation emails for SLA violation 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Multiple SLA policies 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Product, group and company level SLAs 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Knowledge Base
Knowledge base 1438108666_button_ok 1438108655_button_cancel 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Private knowledge base 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Interlinking articles 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Advanced article filtering 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Article versioning 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Help Widget
Embeddable contact form
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Embeddable solution articles
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Appearance customization
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Social Support
Facebook channel
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
WhatsApp Business
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Twitter
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Collaboration
Team ownership of tickets
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Parent-child ticketing
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Collaborators
1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Reporting and Analytics
Default dashboard 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Ticket volume trends 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Helpdesk in-depth report 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Export reports 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Agent and group performance 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Satisfaction survey report 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Ticket drill down in reports 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Performance distribution 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Top customer analysis 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Custom reports 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Text widgets and widget styling 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Team Dashboards 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Data export 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Problem Reports 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Change Reports 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Release Reports 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Asset Reports 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Contract Report 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Ticket Forms
Custom status 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Custom ticket fields 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Dependent fields in ticket forms 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Dynamic ticket forms 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Global Support
Dynamic email notifications 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Multiple time zones 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Multiple business hours 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Customer Management
Contact and organisation fields 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Custom contact and company fields 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Link multiple organisations to a single contact 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Identify contacts using external ID 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Change Management
Audit log 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
See changes through, from planning to rollout 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Simplify CAB 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Change Workflows 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Change Listeners 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
IT Service Management (ITSM)
Knowledge Management 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Incident Management 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
SLA Policy 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Request Management 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Problem Management 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Release Management 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Change Management 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Request for Change 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
IT Asset Management (ITAM)
IT Inventory Management 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Network Discovery for Assets 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Asset Lifecycle Management 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Purchase Order Management 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Asset Relationship Mapping 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Software Asset Management 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
QR and Asset Barcode Scanner 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Contract Management 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Project Portfolio Management
Custom Task Types 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Platform
Faveo for Android 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Faveo for iOS 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
API Access 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Customer Support
Documentation 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
20/7 Email Support 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
20/7 Phone Support 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
20/7 Chat Support 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Security and Controls
Data Center Location 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
GDPR 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Single Sign on 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Multiple Portal Languages 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Access Controls 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Audit Logs 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Customization
Client Portal Customization 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
API access 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Custom domain mapping 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
CSS customization 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Extendable API 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Plan details
No. of Agents 2 5 10 Unlimited Unlimited
Source code 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok

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