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Introduction Faveo comes equipped with Meilisearch which can be enabled to provide faster search capabilities and reflect real time data updates. This enables the search index to be updated instantly as the data changes or new information is added. Meilisearch efficiently manages and processes large volumes of data without compromising Faveo's search speed. In Faveo you can use the meilisearch in both Helpdesk and Servicedesk modules to enhance text based search which improves the performance and user experience.This ensures that users always have access to the latest data and information which is always up to date. It also helps user...
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An IT service desk is an important part of any organisation's IT infrastructure, it serves as a primary gateway between IT services and end-users. Its capabilities have a direct impact on operational efficiency, user satisfaction, and the overall effectiveness of IT service management (ITSM). In this blog post, we will learn the key capabilities that an effective IT service desk should possess to fulfil the requirements of modern businesses. 1. Incident Management Incident management is the primary function of an IT service desk. It incorporates the identification, logging, categorization, prioritization, and resolution of incidents that interrupt normal service operations. A...
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As the digital world is rapidly evolving, the need for, effective communication and support has become more crucial l than ever for organizations aiming to stay ahead of their competitors. This is where the service desk software comes in —a powerful and effective tool built to optimize IT support and improve user experiences. From a small company to a large enterprise, service desk solutions can transform the way your team operates, making it easier to tackle issues and boost overall efficiency. In this blog, we’ll learn the benefits of service desk implementation, from boosting productivity to enhancing customer experience and...
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Introduction Alliance Broadband Services Pvt Ltd is a leading internet service provider holding Unified License Category A ISP, granted by Department of Telecom, Government of India has been operating for more than two decades, having been incorporated in January 2003, carries with it a longstanding legacy of trust, built on the professionalism of its employees and confidence of its clients. Alliance Broadband enjoys a unique presence throughout India and is a market leader in the wired broadband. The company's focus on infotainment ensures that its clients have access to a wide range of information and...
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With digital transformation happening at a rapid speed, IT service management is on the brink of a major change. In this blog, you will understand how ITSM trends like automation and AI, Cloud Service Management and Enterprise Service Management (ESM) will transform ITSM in the coming time. You'll understand why these disruptions are needed to be addressed. You will learn that these trends are not solely about simply embracing new technologies; they are also about making changes to current processes and making sure that ITSM continues to provide value and quality in a business 1. Automation and Artificial Intelligence (AI) The inception of artificial...
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Most of the customers don't like to communicate with support agents and like to handle their issues on their own. This empowers them; hence, companies should always look for ways to create a balance between assisting both new users and those who already know how to handle the help desk system. But, combining a customer self-service portal and customer support operations can be daunting. Thanks to helpdesks, they have the process of allowing users to resolve support tickets on their own using self-service customer portals. These portals offer end users with quick access to the solutions they want. A self-service...
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In today's ever-evolving business environment, the importance of making data-driven decisions has become crucial for the success of any company. Businesses can benefit tremendously by utilising the power of helpdesk software analytics to make educated decisions and enhance their operations. Businesses can gather information about customer behaviour, agent performance, and overall service quality by utilising analytics. In this blog you will understand the importance of helpdesk analytics, the types of data that can be analysed, and how businesses can efficiently leverage this data to make informed decisions. The Importance of Helpdesk Analytics In today's competitive market, customer satisfaction is the most...
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In a time when technological growth continues to reshape how we engage with our devices, voice-powered technology emerges as a game changer, transforming the realm of user interfaces and revolutionizing customer service. The spread of smart speakers, powered by intelligent voice assistants, hasn’t solely revolutionised the way we communicate with our devices but has also reshaped our expectations of seamless, intuitive interactions. While touchscreens have ruled our devices for many years, we're now stepping into an exciting age of voice-powered support. This development is changing how we interact with our devices and gather information, making our interactions more intuitive, user-friendly,...
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Technology is playing an important role in reshaping our interactions with the world. Among these revolutionary innovations, augmented reality (AR) and virtual reality (VR) have transformed our lives. On the receiving end, we now have an opportunity to experience and explore these technologies that have changed our lives and revolutionized customer experience. In this blog we are going to dive deep into the AR/VR technology and delve into how it is transforming the customer service landscape. Before we move ahead, let's understand what augmented reality and virtual reality are, and also its real-world examples Augmented Reality AR technology enables digital...
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Many enterprises are continuously striving to achieve sustainability initiatives, and some of them have made considerable developments among their competitors. However, comparatively very few companies have been able to successfully exploit better environmental performance. There will forever be a necessity to make products, services, and operations greener. There will also be a constant urge to offer the greatest customer experience to customers of all segments. How can the leaders of customer service deal with this contradiction? The technologies used by businesses to improve customer service also play a vital role in making firms greener and environmentally friendly. It is very important...
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