MEGAHERTZ
Industry: TIC
Location: Andorra, Europe
CHALLENGES
- Internal ineffectiveness.
- Require immediate and improved support.
Tickets Received
20+
Agents
5+
CLIENT NAME:
CARLOS MEJIA MEJIA
ABOUT MEGAHERTZ:
We are a company with more than 20 years of experience in the country providing IT solutions to Andorran companies. Our goal is to become a strategic ally of our customers to help them better exploit their business. To achieve this goal we have a highly qualified professional team and a long experience in the Andorran market. To minimize downtime in the event of technical problems, Megahertz ensures a quick response and specialized technicians to ensure the continuity of your business.
At Megahertz Andorra we have the broadest range of computer equipment and specialized staff to advise our clients professionally. Quality of service, speed, excellent stock, and seriousness are characteristics that identify us. We also have a range of services that complement our unique global solution offering in the principality. Internet, programming, training, and business management programs are the tools we offer our customers to not miss the training on technological evolution. Our human team is highly qualified and we offer attentive service, providing the most essential news in the sector.
UTILIZED PRODUCT:
Faveo Helpdesk
What challenges has our client encountered before using Faveo?
Due to a lack of internal structure, it has become more difficult for us to provide our clients with faster and better assistance to collaborate with the entire technical team.
What are the solutions provided?
Every day, our organization receives more than twenty tickets. It has become more challenging for us to provide timely support to our clients. With the support of faveo, we were able to come up with great ideas for managing our workforce more effectively.
The faveo team assisted us throughout the installation process, and they have always been attentive to operating our doubts. They provide us with the most effective tools for managing our firm.
Experience with Faveo
Without a doubt, a vital tool in the operation of any organization, we would love to collaborate further.
