Canned responses are predefined templates which means quick replies to frequently asked questions so that you can save them in your customer service tool and refer them to whenever needed. Repeating and rephrasing of answers to customer queries can be effectively eliminated with these responses. Admins or support agents create these response templates in their system. They can use these templates to respond to users quickly, which makes customers happier and reduces the time it takes to reply.
When you’re responding to a customer’s request, you can easily find the “Add Canned Response” option at the top of the description box. The list of canned responses you’ve created will be available under the Response Field. In customer service or technical support, canned responses are a helpful solution because they provide fast answers, and save time for both customers and support agents.
