We are releasing 1 update every month. The below road map is for new features, bug fixes will be released from time to time and top priority is given to bug fixes.
Also multiple platforms plugin integration will be released from time to time based on client requirement/requests.
| Feature List | Help Desk | Service Desk | ||
|---|---|---|---|---|
| November 2024 | ||||
| Agent Probe for assets |  |
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| Improved security for authentication and verifying user | |
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| Improved ticket archive | |
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| Task module enhancement | |
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| Improved Project Management | |
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| Task module Reporting | |
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| Remote desktop integration with Zoho Assist and Microsoft team | |
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| December 2024 | ||||
| Grouping of roles | |
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| Laravel and all libraries update | |
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| Support for PHP 8.3 | |
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| AI Integration | |
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| January 2025 | ||||
| Patch management | |
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| Ticket form submission auto detect the asset | |
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| And and OR operator between 2 statements in workflow, listeners and sla | |
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| Service Catalogue | |
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| Improved ticket merge | |
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| Improved feedback and rating report | |
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| Gmail API support – Read and send emails via API | |
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| New enhancments to time and billing module | |
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| Filters in Organisation directory datatable page | |
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| Show customer assets in client panel | |
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| Bots for whats app, widget, facebook, instagram, twitter | |
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| February 2025 | ||||
| Better UI for SLA, Workflows etc | |
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| Business hours, give time breakup option within a day | |
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| Email inbox, Bulk assign tags and labels | |
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| Migration Plugin – Build generic option to import tickets within Faveo | |
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| Send previous replies in the email. A setting page where admin can choose if along with current ticket reply customer should also get previous replies | |
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| March 2025 | ||||
| Data table select column & export option in organisation | |
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| And and OR operator in filters | |
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| Selectable columns throughout | |
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| Ticket collision detection | |
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| Inbox new ticket alert auto refresh the page | |
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| Bulk action option in all data tables throughout | |
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| Future Releases | ||||
| Survey | |
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| Report Builder | |
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| Faveo Automatic Chat Bots | |
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| Faveo Chat | |
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| Sales CRM Plugin | |
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| Github integration | |
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| Jira integration | |
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| Shopify integration | |
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| Show where all approval is required in client panel | |
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Faveo Helpdesk Mobile App Road Map
More info:
- To reports bugs or request new features, do email us via Contact form
- Faveo is completely customisable as per requirement. Do get in touch with us to discuss customisation.
- Roadmap subject to change without prior notice
Ready to discuss your requirements?
