Faveo Helpdesk Roadmap

We are releasing 1 update every month. The below roadmap is for new features, bug fixes will be released from time to time and top priority is given to bug fixes.
Also multiple platforms plugin integration will be released from time to time based on client requirement/requests.

Feature List Help Desk Service Desk
April 2025
Task Module enhancement 1438108666_button_ok 1438108666_button_ok
Grouping of roles 1438108666_button_ok 1438108666_button_ok
And and OR operator between 2 statements in workflow, listeners and sla 1438108666_button_ok 1438108666_button_ok
Patch management 1438108666_button_ok 1438108666_button_ok
Improved Project Management 1438108666_button_ok 1438108666_button_ok
Gmail API support – Read and send emails via API 1438108666_button_ok 1438108666_button_ok
May 2025
Better UI for SLA, Workflows etc 1438108666_button_ok 1438108666_button_ok
Task module Reporting 1438108666_button_ok 1438108666_button_ok
Bots for whats app, widget, facebook, instagram, twitter 1438108666_button_ok 1438108666_button_ok
Filters in Organisation directory datatable page 1438108666_button_ok 1438108666_button_ok
Data table select column & export option in organisation 1438108666_button_ok 1438108666_button_ok
Ticket form submission auto detect the asset 1438108666_button_ok 1438108666_button_ok
Show customer assets in client panel 1438108666_button_ok 1438108666_button_ok
June 2025
Faveo Live Chat 1438108666_button_ok 1438108666_button_ok
Inbox new ticket alert auto refresh the page 1438108666_button_ok 1438108666_button_ok
Improved feedback and rating report 1438108666_button_ok 1438108666_button_ok
Service Catalogue 1438108666_button_ok 1438108666_button_ok
New enhancments to time and billing module 1438108666_button_ok 1438108666_button_ok
Email inbox, Bulk assign tags and labels 1438108666_button_ok 1438108666_button_ok
July 2025
Send previous replies in the email. A setting page where admin can choose if along with current ticket reply customer should also get previous replies 1438108666_button_ok 1438108666_button_ok
Ticket collision detection 1438108666_button_ok 1438108666_button_ok
Future Releases
Business hours, give time breakup option within a day 1438108666_button_ok 1438108666_button_ok
Bulk action option in all data tables throughout 1438108666_button_ok 1438108666_button_ok
Selectable columns throughout 1438108666_button_ok 1438108666_button_ok
Improved ticket merge 1438108666_button_ok 1438108666_button_ok
Survey 1438108666_button_ok 1438108666_button_ok
Migration Plugin – Build generic option to import tickets within Faveo 1438108666_button_ok 1438108666_button_ok
Report Builder 1438108666_button_ok 1438108666_button_ok
Sales CRM Plugin 1438108666_button_ok 1438108666_button_ok
Github integration 1438108666_button_ok 1438108666_button_ok
Jira integration 1438108666_button_ok 1438108666_button_ok
Shopify integration 1438108666_button_ok 1438108666_button_ok
Show where all approval is required in client panel 1438108666_button_ok 1438108666_button_ok

Faveo Helpdesk Mobile App Road Map

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More info:

  • To reports bugs or request new features, do email us via Contact form
  • Faveo is completely customisable as per requirement. Do get in touch with us to discuss customisation.
  • Roadmap subject to change without prior notice
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