Telephony

Telephony Plugin Integration with Faveo Helpdesk system helps you to support customers over the phone right from within your helpdesk using different platforms like

• Knowlarity
• My Operator
• Mcube and
• Exotel

This helps businesses to manage calls & SMS using their call center software & virtual numbers.

Once you integrate your Faveo helpdesk system with any of these platforms it will convert phone calls into tickets and the call is recorded and attached on the ticket. You can also listen to call records