In the IT world, managing customer issues and support tickets is very important. IT ticketing systems help teams track and resolve problems efficiently. Many companies prefer open-source ticketing systems because... read more →
Managing IT assets manually can be a daunting task, especially for SMEs and enterprises where a large number of devices, networks, and systems are constantly being updated, replaced, or maintained.... read more →
When considering the most cost-effective way to implement a help center or customer service, the clear winner is a self-hosted perpetual licensing solution over a cloud-hosted platform. While both options... read more →
Faveo Servicedesk offers a Freelancer Plan that provides up to 2 agents and unlimited asset management functionality—absolutely free. This makes it an excellent solution for small businesses and SMEs looking... read more →
As we embark on a new year, Faveo Helpdesk and ServiceDesk Roadmap for 2025 is gearing up for an exciting year packed with key features and improvements. We've already made... read more →
Helpdesk and service desk software are often confused due to their similar functionalities, but they serve distinct purposes. Both tools are designed to streamline support processes, yet their use cases,... read more →
As 2024 comes to a close, it's time to reflect on the milestones we’ve achieved as a team. We had ambitious goals for the year, and we’ve worked tirelessly to... read more →
It’s crucial to keep your software up to date because regular updates improve existing features, fix security vulnerabilities, add new security features, address bug issues and enhance performance for devices.... read more →
As we look into the future of customer support, helpdesk software is transforming to meet users' changing requirements and demands. The main focus for next-generation help desk platforms is accessibility... read more →
In today's fast-paced digital world, customer support has advanced significantly. The customer support knowledge base is at the pinnacle of this evolution, it is a powerful tool that has changed... read more →
