Customer support is an important part of any business. Sometimes it’s the last resort for a customer before they look for other options. That’s why it’s important to ensure your... read more →
API integration has become an important part of the customer support helpdesk system, it transformed how businesses interact with and assist their customers. By effortlessly connecting different software systems and... read more →
With digital transformation happening at a rapid speed, IT service management is on the brink of a major change. In this blog, you will understand how ITSM trends like automation and AI,... read more →
Most of the customers don't like to communicate with support agents and like to handle their issues on their own. This empowers them; hence, companies should always look for ways... read more →
Going through a huge pile of survey responses can be taxing and daunting. Leaving you to ponder what works and what doesn’t work for your business. Gathering customer feedback is... read more →
