Running an e-commerce or an online store is not an easy task. Business owners face several challenges while handling the e-commerce store. Even after spending time and money to set... read more →
Do you feel that your customers are happy with your services while your agents are juggling a huge pile of tickets demanding quick resolutions? If your response to all these... read more →
Efficiency and timelines are the two core components based on which leaders evaluate their employees’ performance. However, relying on these factors may not be beneficial in long-run growth and productivity.... read more →
Customer service is the backbone of any successful business. Over the years, we have seen considerable growth in customer service. In the pre-digital age, customer service was more about face-to-face... read more →
We all will agree on this statement that a Customer Support Team is the backbone of every organization. So, in order to maintain a good brand image, we should keep... read more →
What is a helpdesk? Helpdesk software is a configurable software tool that allows for handling customer queries more efficiently and easily. A help desk is essentially a way for customers... read more →
Customers today are very demanding. They are well informed and want responses and solutions immediately in a jiffy. This is tricky for companies that have a growing customer base like... read more →
Here is an infographics explaining some important customer service facts
