Introduction In today's fast-paced business world, efficient IT support is vital for the success of any organization. With growing customer expectations and increasingly complex technology systems, having the right tools... read more →
Introduction With the current fast-paced digital landscape, IT departments are always under pressure to deliver fast and effective support. Historically, most IT teams have used email support as a readily... read more →
In the IT world, managing customer issues and support tickets is very important. IT ticketing systems help teams track and resolve problems efficiently. Many companies prefer open-source ticketing systems because... read more →
Managing IT assets manually can be a daunting task, especially for SMEs and enterprises where a large number of devices, networks, and systems are constantly being updated, replaced, or maintained.... read more →
When considering the most cost-effective way to implement a help center or customer service, the clear winner is a self-hosted perpetual licensing solution over a cloud-hosted platform. While both options... read more →
Faveo Servicedesk offers a Freelancer Plan that provides up to 2 agents and unlimited asset management functionality—absolutely free. This makes it an excellent solution for small businesses and SMEs looking... read more →
As we embark on a new year, Faveo Helpdesk and ServiceDesk Roadmap for 2025 is gearing up for an exciting year packed with key features and improvements. We've already made... read more →
Helpdesk and service desk software are often confused due to their similar functionalities, but they serve distinct purposes. Both tools are designed to streamline support processes, yet their use cases,... read more →
As 2024 comes to a close, it's time to reflect on the milestones we’ve achieved as a team. We had ambitious goals for the year, and we’ve worked tirelessly to... read more →
Finding out the difference between customer service and customer support can be difficult. At first instance, customer service and customer support seem the same. Whilst both aim to improve the customer experience, they have... read more →
