Do you feel that your customers are happy with your services while your agents are juggling a huge pile of tickets demanding quick resolutions? If your response to all these... read more →
Efficiency and timelines are the two core components based on which leaders evaluate their employees’ performance. However, relying on these factors may not be beneficial in long-run growth and productivity.... read more →
If you are a manager, you probably keep an eye on several metrics related to your business requirements. While trends and values are constantly evolving. You might wonder what these... read more →
In the world of customer support, where quick response is the key to successful customer support, a complete shift from reactive to proactive is underway. Now, imagine a world where... read more →
Dealing with customer complaints is very challenging, but there is no getting around it. You have to deal with it at some point. However, the key to tackling such complaints... read more →
According to a report by Future Market Insights, the global valuation of helpdesk software was US$ 9.9 billion and it is expected to reach a whopping valuation of US$ 26.8... read more →
We’re thrilled to announce that our product, Faveo Helpdesk has been recognized as an impactful software solution for businesses, and for which we have received the 2023 Best Value Badge... read more →
Mastering the art of active listening is very important for every customer center representative. Active listening is the basis of effective communication, as it makes your customers feel that they... read more →
It's no secret that technology is an important part of businesses, whether it's your neighbourhood grocery store, a bustling e-commerce site, or a growing tech giant. As businesses rely more... read more →
The terms have truly emerged from their functions. On-premise help desk software helps with application access and data storage on the premises through a server. Whereas cloud software refers to... read more →
