When you start working in customer support you will begin to notice that many a times customer ask the same questions or come up with the same problems. You will... read more →
In today’s fast-paced business environment, a growing business needs dedicated software to efficiently handle customer queries and complaints. A ticketing system can help a business to achieve customer success goals... read more →
Going through a huge pile of survey responses can be taxing and daunting. Leaving you to ponder what works and what doesn’t work for your business. Gathering customer feedback is... read more →
Running an e-commerce or an online store is not an easy task. Business owners face several challenges while handling the e-commerce store. Even after spending time and money to set... read more →
Do you feel that your customers are happy with your services while your agents are juggling a huge pile of tickets demanding quick resolutions? If your response to all these... read more →
Efficiency and timelines are the two core components based on which leaders evaluate their employees’ performance. However, relying on these factors may not be beneficial in long-run growth and productivity.... read more →
If you are a manager, you probably keep an eye on several metrics related to your business requirements. While trends and values are constantly evolving. You might wonder what these... read more →
In the world of customer support, where quick response is the key to successful customer support, a complete shift from reactive to proactive is underway. Now, imagine a world where... read more →
Dealing with customer complaints is very challenging, but there is no getting around it. You have to deal with it at some point. However, the key to tackling such complaints... read more →
According to a report by Future Market Insights, the global valuation of helpdesk software was US$ 9.9 billion and it is expected to reach a whopping valuation of US$ 26.8... read more →
