About Company:
CAFFE’ BORBONE SRL is located in CAIVANO, NAPOLI, Italy and is part of the Other Food Manufacturing Industry. To really understand Caffè Borbone, we need to travel back in time to the late 1700s, when Naples was the first city in Italy, the second in Europe and the fifth in the world. The Kingdom of Naples was a hub of innovation, with indoor running water and one of the first sewer systems.
Coffee had already been available for some time, but it was during this period that the people of Naples really made it their own, working to improve its quality and embracing the drink as a symbol of the city. In a short time, the streets were filled with coffeehouses, and by the 19th century they were firmly established as the most popular meeting places. The famous Caffè Gambrinus still operates today, offering a glimpse of old Naples in the heart of the city.
Problem faced earlier before using Faveo:
The overflow of internal email communications has taken hold of our employees’ productivity and incalculable calls with no proper schedule and time. There’s no documentation of the work assigned to the ICT Office.
Solution:
Faveo helps us standardize the service requests collection and has acquired logical procedures. Now I can compute all of the agents’ KPIs on everyday activity, and it helps to reach out for a better outcome.
Experience with Faveo:
It’s a great product to acknowledge and work with as it permits gathering all the requests from the internal and external. Tremendously impressed with the responsiveness of Ladybird. Their response times are the shortest I have ever met in my life.
