Introduction With the current fast-paced digital landscape, IT departments are always under pressure to deliver fast and effective support. Historically, most IT teams have used email support as a readily... read more →
When considering the most cost-effective way to implement a help center or customer service, the clear winner is a self-hosted perpetual licensing solution over a cloud-hosted platform. While both options... read more →
Helpdesk and service desk software are often confused due to their similar functionalities, but they serve distinct purposes. Both tools are designed to streamline support processes, yet their use cases,... read more →
In the world of customer support, where quick response is the key to successful customer support, a complete shift from reactive to proactive is underway. Now, imagine a world where... read more →
