Most of the customers don't like to communicate with support agents and like to handle their issues on their own. This empowers them; hence, companies should always look for ways... read more →
In today's ever-evolving business environment, the importance of making data-driven decisions has become crucial for the success of any company. Businesses can benefit tremendously by utilising the power of helpdesk... read more →
As the world becomes more connected, the need for businesses to expand their reach across cultures and borders has become a necessity and not a choice anymore. But, this brings... read more →
In today’s fast-paced business environment, a growing business needs dedicated software to efficiently handle customer queries and complaints. A ticketing system can help a business to achieve customer success goals... read more →
Going through a huge pile of survey responses can be taxing and daunting. Leaving you to ponder what works and what doesn’t work for your business. Gathering customer feedback is... read more →
Do you feel that your customers are happy with your services while your agents are juggling a huge pile of tickets demanding quick resolutions? If your response to all these... read more →
If you are a manager, you probably keep an eye on several metrics related to your business requirements. While trends and values are constantly evolving. You might wonder what these... read more →
Dealing with customer complaints is very challenging, but there is no getting around it. You have to deal with it at some point. However, the key to tackling such complaints... read more →
Mastering the art of active listening is very important for every customer center representative. Active listening is the basis of effective communication, as it makes your customers feel that they... read more →
It's no secret that technology is an important part of businesses, whether it's your neighbourhood grocery store, a bustling e-commerce site, or a growing tech giant. As businesses rely more... read more →
