Customization

Faveo Helpdesk is your key to a customized helpdesk solution that aligns perfectly with your unique requirements. By aligning your helpdesk with your unique requirements, you can streamline your support processes, reduce manual effort and deliver superior service to your customers.

1. Ticket Forms : Customize a ticket form according to your preferences and can also add subfields to meet your specific needs.

2. Enhance Ticket Status Customization : The ability to create custom statuses for your ticketing system not only streamlines your workflow and boosts customer satisfaction but also provides valuable data for in-depth analysis.

3. Portal Customization : Make the client portal uniquely yours by customizing its appearance, layout, and content to match your company’s branding and style.

4. Personalize Agent Roles : Assign different permissions based on the roles and responsibilities of your agents, ensuring that they have the appropriate access to resources.

5. Customize URL : Customize your unique name URL for your support portal to ensure a smooth and seamless customer experience.