Elevate Your Support Experience

With Faveo Helpdesk’s cutting-edge cloud-based platform, you can enhance your customer support experience and optimize your team’s productivity. Host and run Faveo on our secure servers. Get started without waiting!

Give Your Support Teams the Tools and Resources they need to Succeed

Buy Annual plan and save up to 20%

Monthly Annually
* Billed Annually
Startup

$9.00

$9.90

$8.10

$9.90

Billed month to month

SME

$14.00

$15.40

$12.60

$15.40

Billed month to month

Enterprise

$19.00

$20.90

$17.10

$20.90

Billed month to month

Ticket Management
Email ticketing
Automatic email notifications
Merge tickets
Ticket activities
Set priority
Set status
Outbound email
Multiple shared inboxes
In-app smart notifications
Split tickets
Time tracking
Ticket templates
Annotated image attachments
Standard CSAT surveys
Custom form field
Customizable CSAT surveys
Agent Productivity
Internal notes in tickets
Labels & Tags
Filtered search
Add reminders on to-dos
Canned Responses
Round Robin Ticket Assignment
CSAT Surveys
Execution Logs
Time Tracking
Custom Agent Dashboard
Priority Matrix
Agent Access Permissions
Workflow Automation
Workflow Automator
Automations that run on ticket creation
Event-triggered workflow automations
CRT Workflow
Round robin ticket assignment
Load balanced ticket assignment
Skill based ticket assignment
Approval Workflows
Webhooks
Listeners
Business Rules
SLA Management
Business rules management through SLAs
SLA reminders
Escalation emails for SLA violation
Multiple SLA policies
Product, group and company level SLAs
Knowledge Base
Knowledge base
Private knowledge base
Interlinking articles
Advanced article filtering
Article versioning
Help Widget
Embeddable contact form
Embeddable solution articles
Appearance customization
Omni Channel Support
Facebook channel
WhatsApp Business
Twitter
Line
Instagram
Telephony Service
3CX integration
Chat
SMS
Single sign-on (SSO)
Azure Active Directory
Ldap
oAuth
SAML
Collaboration
Team ownership of tickets
Parent-child ticketing
Ad Hoc Approval
Collaborators
Reporting and Analytics
Default dashboard
Ticket volume trends
Helpdesk in-depth report
Export reports
Agent and group performance
Satisfaction survey report
Ticket drill down in reports
Performance distribution
Top customer analysis
Custom reports
Text widgets and widget styling
Team Dashboards
Data export
Ticket Forms
Custom status
Custom ticket fields
Dependent fields in ticket forms
Department Status Link
Dynamic ticket forms
Global Support
Dynamic email notifications
Multiple time zones
Multiple business hours
Customer Management
Contact and organisation fields
Custom contact and company fields
Link multiple organisations to a single contact
Identify contacts using external ID
Task & Project Management
To-dos
Add reminders on to-dos
Task Management
Custom Task Types
Platform
Faveo for Android
Faveo for iOS
API Access
Customer Support
Documentation
20/7 Email Support
20/7 Phone Support
20/7 Chat Support
Security and Controls
Data Center Location
GDPR
Single Sign on
Multiple Portal Languages
Access Controls
Audit Logs
Customization
Client Portal Customization
API access
Custom domain mapping
CSS customization
Extendable API
Custom Language
Custom Js
Elea AI
Ticket summary
Convert tickets to KB articles
AI powered replies
Sentiment Analysis & Prioritization
Multi-Language Support
Third party integrations
Lime Survey
Cisco Smart Bonding
Slack
Remote Desktop
Security & Privacy
Two-factor authentication (2FA)
Faveo Redaction
Attachment Scanner
Form Builder - Custom Fields
Web Forms 8 10 10
Text 30 50 70
Textarea 10 20 20
Number 30 50 70
Email 30 50 70
Date 30 50 70
Decimal 30 50 70
Mobile 30 50 70
API 10 20 20
File 10 10 10
Radio 20 40 60
Checkbox 20 40 60
Select 20 40 60
Nested Level 2 2 3
Section 50 80 100
Plan details
No. of Agents 1 1 1
Source code
Monthly Annually
* Billed Annually
Startup

$18.00

$19.80

$16.20

$19.80

Billed month to month

SME

$30.00

$33.00

$27.00

$33.00

Billed month to month

Enterprise

$40.00

$44.00

$36.00

$44.002

Billed month to month

Ticket Management
Email ticketing
Automatic email notifications
Merge tickets
Ticket activities
Set priority
Set status
Outbound email
Multiple shared inboxes
In-app smart notifications
Split tickets
Time tracking
Ticket templates
Annotated image attachments
Standard CSAT surveys
Custom form field
Customizable CSAT surveys
Agent Productivity
Internal notes in tickets
Labels & Tags
Filtered search
Canned Responses
Round Robin Ticket Assignment
CSAT Surveys
Execution Logs
Time Tracking
Custom Agent Dashboard
Priority Matrix
Agent Access Permissions
Workflow Automation
Workflow Automator
Automations that run on ticket creation
Event-triggered workflow automations
CRT Workflow
Round robin ticket assignment
Load balanced ticket assignment
Skill based ticket assignment
Approval Workflows
Webhooks
Listeners
Business Rules
SLA Management
Business rules management through SLAs
SLA reminders
Escalation emails for SLA violation
Multiple SLA policies
Product, group and company level SLAs
Knowledge Base
Knowledge base
Private knowledge base
Interlinking articles
Advanced article filtering
Article versioning
Help Widget
Embeddable contact form
Embeddable solution articles
Appearance customization
Omni Channel Support
Facebook channel
WhatsApp Business
Twitter
Line
Instagram
Telephony Service
3CX integration
Chat
SMS
Single sign-on (SSO)
Azure Active Directory
Ldap
oAuth
SAML
Collaboration
Team ownership of tickets
Parent-child ticketing
Ad Hoc Approval
Collaborators
Reporting and Analytics
Default dashboard
Ticket volume trends
Helpdesk in-depth report
Export reports
Agent and group performance
Satisfaction survey report
Ticket drill down in reports
Performance distribution
Top customer analysis
Custom reports
Text widgets and widget styling
Team Dashboards
Data export
Problem Reports
Change Reports
Release Reports
Asset Reports
Contract Report
Ticket Forms
Custom status
Custom ticket fields
Dependent fields in ticket forms
Department Status Link
Dynamic ticket forms
Global Support
Dynamic email notifications
Multiple time zones
Multiple business hours
Customer Management
Contact and organisation fields
Custom contact and company fields
Link multiple organisations to a single contact
Identify contacts using external ID
Change Management
Audit log
See changes through, from planning to rollout
Simplify CAB
Change Workflows
Change Listeners
IT Service Management (ITSM)
Knowledge Management
Incident Management
SLA Policy
Request Management
Problem Management
Release Management
Change Management
Request for Change
IT Asset Management (ITAM)
IT Inventory Management
Network Discovery for Assets
Asset Lifecycle Management
Purchase Order Management
Asset Relationship Mapping
Software Asset Management
QR and Asset Barcode Scanner
Contract Management
Task & Project Management
To-dos
Add reminders on to-dos
Task Management
Custom Task Types
Platform
Faveo for Android
Faveo for iOS
API Access
Customer Support
Documentation
20/7 Email Support
20/7 Phone Support
20/7 Chat Support
Security and Controls
Data Center Location
GDPR
Single Sign on
Multiple Portal Languages
Access Controls
Audit Logs
Customization
Client Portal Customization
API access
Custom domain mapping
CSS customization
Extendable API
Custom Language
Custom Js
Elea AI
Ticket summary
Convert tickets to KB articles
AI powered replies
Sentiment Analysis & Prioritization
Multi-Language Support
Third party integrations
Lime Survey
Cisco Smart Bonding
Slack
Remote Desktop
Security & Privacy
Two-factor authentication (2FA)
Faveo Redaction
Attachment Scanner
Form Builder - Custom Fields
Web Forms 8 10 10
Text 30 50 70
Textarea 10 20 20
Number 30 50 70
Email 30 50 70
Date 30 50 70
Decimal 30 50 70
Mobile 30 50 70
API 10 20 20
File 10 10 10
Radio 20 40 60
Checkbox 20 40 60
Select 20 40 60
Nested Level 2 2 2
Section 50 80 100
Plan details
No. of Agents 1 1 1
Source code

Features

No Server Management

Faveo’s cloud-based architecture takes care of all server-related tasks, ensuring seamless performance and optimal uptime for your helpdesk. With server management off your plate, you can redirect valuable resources towards your core business objectives.

No Minimal Agent Commitment

With our flexible approach, you have the freedom to opt for just one agent, enabling you to minimize costs while still enjoying the full benefits of a robust customer support system. you can scale your agent count up or down as your business grows or adapts to changing demands.

Cutting-Edge Technology

Our cloud solutions are meticulously crafted to keep you at the forefront of innovation in the fast-paced digital world. Embrace the power of seamless integration, unmatched scalability, and unrivaled security to transform your customer service experience.

Robust Security

Protect your valuable data with our state-of-the-art security measures. Your data’s protection is our responsibility, and we take it seriously. Our unyielding commitment to protecting your information empowers you to focus on what truly matters.

Scalability On Demand

No more hardware constraints or lengthy implementation processes. With Faveo’s cloud model, scaling your helpdesk is as simple as a few clicks. Focus on delivering exceptional customer experiences, while we handle the technical intricacies in the background.

Seamless Migration

At Faveo Helpdesk, we understand that migrating your support system to a new platform can be a daunting task. That’s why we’ve made Seamless Migration a top priority to ensure a hassle-free transition for your business.

For any inquiries or to learn more about how Faveo Cloud can benefit your business

FAQ

All plans are billed monthly.

You can cancel your plan at any time and continue to access your workspace for the remainder of your billing month.

We guarantee 99.9% monthly uptime

All plans come with Free SSL certificate from Let’s Encrypt. If you want to install a third party paid SSL, you need to get in touch with our support team and we will get it installed for you.

We back up the data daily once a day and store backup data for up to 7 days

Yes, we accept bank transfers. Note that bank transfers are the slowest method of payment, and can take up to 1 to 7 days to clear. If you want instant access to Faveo, we recommend that you use online payment method available on our website

For queries and support please email us on support@faveohelpdesk.com

Servers are hosted in San Francisco, USA

You are provided only access to Faveo application running on the server. Servers are managed by us. Root/cPanel/WHM panel access will not be provided to you.

Yes absolutely, you can purchase self hosted license and we can help you migrate your data to your server.

Explore a fully-featured online demo