We are releasing 1 update every month. The below road map is for new features, bug fixes will be released from time to time and top priority is given to bug fixes.
Also multiple platforms plugin integration will be released from time to time based on client requirement/requests.
| Feature List | Help Desk | Service Desk | ||
|---|---|---|---|---|
| January 2025 | ||||
| Agent Probe for assets |  |
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| Improved ticket archive | |
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| Task module enhancement | |
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| Remote desktop integration with Zoho Assist and Microsoft team | |
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| Grouping of roles | |
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| Laravel and all libraries update | |
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| Support for PHP 8.3 | |
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| AI Integration | |
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| And and OR operator between 2 statements in workflow, listeners and sla | |
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| Better UI for SLA, Workflows etc | |
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| February 2025 | ||||
| Improved Project Management | |
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| Task module Reporting | |
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| Bots for whats app, widget, facebook, instagram, twitter | |
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| Gmail API support – Read and send emails via API | |
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| Filters in Organisation directory datatable page | |
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| Data table select column & export option in organisation | |
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| Ticket form submission auto detect the asset | |
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| Show customer assets in client panel | |
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| March 2025 | ||||
| Faveo Chat | |
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| Inbox new ticket alert auto refresh the page | |
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| Improved feedback and rating report | |
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| Service Catalogue | |
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| Patch management | |
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| New enhancments to time and billing module | |
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| Email inbox, Bulk assign tags and labels | |
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| April 2025 | ||||
| Send previous replies in the email. A setting page where admin can choose if along with current ticket reply customer should also get previous replies | |
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| Ticket collision detection | |
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| Future Releases | ||||
| Business hours, give time breakup option within a day | |
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| Bulk action option in all data tables throughout | |
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| Selectable columns throughout | |
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| Improved ticket merge | |
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| Survey | |
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| And and OR operator in filters | |
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| Migration Plugin – Build generic option to import tickets within Faveo | |
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| Report Builder | |
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| Faveo Automatic Chat Bots | |
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| Sales CRM Plugin | |
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| Github integration | |
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| Jira integration | |
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| Shopify integration | |
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| Show where all approval is required in client panel | |
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Faveo Helpdesk Mobile App Road Map
More info:
- To reports bugs or request new features, do email us via Contact form
- Faveo is completely customisable as per requirement. Do get in touch with us to discuss customisation.
- Roadmap subject to change without prior notice
Ready to discuss your requirements?
