Faveo Help Desk Road Map

We are releasing 1 update every month. The below road map is for new features, bug fixes will be released from time to time and top priority is given to bug fixes.
Also multiple platforms plugin integration will be released from time to time based on client requirement/requests.

Feature List Help Desk Service Desk
November 2024
Agent Probe for assets 1438108666_button_ok 1438108666_button_ok
Improved security for authentication and verifying user 1438108666_button_ok 1438108666_button_ok
Improved ticket archieve 1438108666_button_ok 1438108666_button_ok
Task module enhacement 1438108666_button_ok 1438108666_button_ok
Improved Project Management 1438108666_button_ok 1438108666_button_ok
Task module Reporting 1438108666_button_ok 1438108666_button_ok
Remote desktop integration with Zoho Assist and Microsoft team 1438108666_button_ok 1438108666_button_ok
December 2024
Grouping of roles 1438108666_button_ok 1438108666_button_ok
Laravel and all libraries update 1438108666_button_ok 1438108666_button_ok
Support for PHP 8.3 1438108666_button_ok 1438108666_button_ok
AI Integration 1438108666_button_ok 1438108666_button_ok
January 2025
Patch management 1438108666_button_ok 1438108666_button_ok
Ticket form submission auto detect the asset 1438108666_button_ok 1438108666_button_ok
And and OR operator between 2 statements in workflow, listeners and sla 1438108666_button_ok 1438108666_button_ok
Service Catalogue 1438108666_button_ok 1438108666_button_ok
Improved ticket merge 1438108666_button_ok 1438108666_button_ok
Improved feedback and rating report 1438108666_button_ok 1438108666_button_ok
Gmail API support – Read and send emails via API 1438108666_button_ok 1438108666_button_ok
New enhancments to time and billing module 1438108666_button_ok 1438108666_button_ok
Filters in Organisation directory datatable page 1438108666_button_ok 1438108666_button_ok
Show customer assets in client panel 1438108666_button_ok 1438108666_button_ok
Bots for whats app, widget, facebook, instagram, twitter 1438108666_button_ok 1438108666_button_ok
February 2025
Better UI for SLA, Workflows etc 1438108666_button_ok 1438108666_button_ok
Business hours, give time breakup option within a day 1438108666_button_ok 1438108666_button_ok
Email inbox, Bulk assign tags and labels 1438108666_button_ok 1438108666_button_ok
Migration Plugin – Build generic option to import tickets within Faveo 1438108666_button_ok 1438108666_button_ok
Send previous replies in the email. A setting page where admin can choose if along with current ticket reply customer should also get previous replies 1438108666_button_ok 1438108666_button_ok
March 2025
Data table select column & export option in organisation 1438108666_button_ok 1438108666_button_ok
And and OR operator in filters 1438108666_button_ok 1438108666_button_ok
Selectable columns throughout 1438108666_button_ok 1438108666_button_ok
Ticket collision detection 1438108666_button_ok 1438108666_button_ok
Inbox new ticket alert auto refresh the page 1438108666_button_ok 1438108666_button_ok
Bulk action option in all data tables throughout 1438108666_button_ok 1438108666_button_ok
Future Releases
Survey 1438108666_button_ok 1438108666_button_ok
Report Builder 1438108666_button_ok 1438108666_button_ok
Faveo Automatic Chat Bots 1438108666_button_ok 1438108666_button_ok
Faveo Chat 1438108666_button_ok 1438108666_button_ok
Sales CRM Plugin 1438108666_button_ok 1438108666_button_ok
Github integration 1438108666_button_ok 1438108666_button_ok
Jira integration 1438108666_button_ok 1438108666_button_ok
Shopify integration 1438108666_button_ok 1438108666_button_ok
Show where all approval is required in client panel 1438108666_button_ok 1438108666_button_ok

Faveo Help Desk Mobile App Road Map

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More info:

  • To reports bugs or request new features, do email us via Contact form
  • Faveo is completely customisable as per requirement. Do get in touch with us to discuss customisation.
  • Roadmap subject to change without prior notice
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