Nous publions 1 mise à jour chaque mois. La feuille de route ci-dessous concerne les nouvelles fonctionnalités, des corrections de bugs seront publiées de temps en temps et la priorité absolue est donnée aux corrections de bugs.
De plus, l’intégration de plugins sur plusieurs plates-formes sera publiée de temps en temps en fonction des exigences/demandes des clients.
| Feature List | Help Desk | Service Desk | ||
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| February 2024 | ||||
| Form Builder – Section & Columns |  |
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| Form Builders : Add Sections | |
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| Form Builders : Add columns | |
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| Common loader bar | |
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| Support for Sockets | |
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| 3CX Telephony integration | |
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| Form Builders : New UI | |
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| Pre seeded asset forms |  |
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| Agent Probe for assets | |
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| Save Filter for problem, change, release and contract | |
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| Servicedesk new dashboard widgets | |
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| March 2024 | ||||
| Grouping of roles | |
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| New enhancements to time and billing module | |
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| Service Catalogue | |
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| Enhanced servicedesk reports | |
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| April 2024 | ||||
| Custom form for problem | |
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| Custom form for release | |
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| Custom form for contract | |
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| And and OR operator in filters | |
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| Future Releases | ||||
| Better UI for SLA, Workflows etc | |
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| OAuth Improvement, 2 way support | |
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| Email inbox, Bulk assign tags and labels | |
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| Migration Plugin – Build generic option to import tickets within Faveo | |
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| Email template reply with complete conversation history | |
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| Filters in Organisation directory datatable page | |
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| Improve Email Trim | |
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| Selenium support for admin panel | |
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| Gmail API support – Read and send emails via API | |
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| Business hours, give time breakup option within a day | |
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| Authentication: Shift to OAuth 2 | |
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| Send previous replies in the email. A setting page where admin can choose if along with current ticket reply customer should also get previous replies | |
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| Survey | |
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| Data table select column & export option in organisation | |
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| Pre seeded asset forms | |
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| Selectable columns throughout | |
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| More & improved reports | |
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| AnydeskAPI integration as a plugin | |
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| Faveo Automatic Chat Bots | |
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| Faveo Chat | |
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| Project Management | |
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| Github integration | |
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| Jira integration | |
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| Shopify integration | |
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| Pipedrive integration | |
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| Patch Management | |
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| MS Teams integration | |
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| Survey Monkey integration | |
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| Google Drive integration | |
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| Zapier integration | |
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| Discussion forum | |
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Feuille de route de l’application mobile Faveo Help Desk
Plus d’informations:
- Pour signaler des bugs ou demander de nouvelles fonctionnalités, envoyez-nous un e-mail via Formulaire de contact
- Faveo est entièrement personnalisable selon les besoins. Contactez-nous pour discuter de la personnalisation.
- Feuille de route sujette à changement sans préavis
Prêt à discuter de vos besoins ?
