Rilasciamo 1 aggiornamento ogni mese. La road map seguente riguarda le nuove funzionalità, le correzioni dei bug verranno rilasciate di volta in volta e alle correzioni dei bug verrà data la massima priorità.
Inoltre, l’integrazione di plug-in per piattaforme multiple verrà rilasciata di volta in volta in base ai requisiti/richieste del cliente.
| Feature List | Help Desk | Service Desk | ||
|---|---|---|---|---|
| February 2024 | ||||
| Form Builder – Section & Columns |  |
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| Form Builders : Add Sections | |
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| Form Builders : Add columns | |
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| Common loader bar | |
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| Support for Sockets | |
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| 3CX Telephony integration | |
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| Form Builders : New UI | |
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| Pre seeded asset forms |  |
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| Agent Probe for assets | |
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| Save Filter for problem, change, release and contract | |
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| Servicedesk new dashboard widgets | |
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| March 2024 | ||||
| Grouping of roles | |
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| New enhancements to time and billing module | |
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| Service Catalogue | |
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| Enhanced servicedesk reports | |
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| April 2024 | ||||
| Custom form for problem | |
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| Custom form for release | |
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| Custom form for contract | |
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| And and OR operator in filters | |
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| Future Releases | ||||
| Better UI for SLA, Workflows etc | |
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| OAuth Improvement, 2 way support | |
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| Email inbox, Bulk assign tags and labels | |
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| Migration Plugin – Build generic option to import tickets within Faveo | |
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| Email template reply with complete conversation history | |
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| Filters in Organisation directory datatable page | |
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| Improve Email Trim | |
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| Selenium support for admin panel | |
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| Gmail API support – Read and send emails via API | |
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| Business hours, give time breakup option within a day | |
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| Authentication: Shift to OAuth 2 | |
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| Send previous replies in the email. A setting page where admin can choose if along with current ticket reply customer should also get previous replies | |
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| Survey | |
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| Data table select column & export option in organisation | |
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| Pre seeded asset forms | |
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| Selectable columns throughout | |
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| More & improved reports | |
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| AnydeskAPI integration as a plugin | |
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| Faveo Automatic Chat Bots | |
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| Faveo Chat | |
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| Project Management | |
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| Github integration | |
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| Jira integration | |
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| Shopify integration | |
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| Pipedrive integration | |
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| Patch Management | |
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| MS Teams integration | |
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| Survey Monkey integration | |
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| Google Drive integration | |
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| Zapier integration | |
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| Discussion forum | |
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Mappa stradale dell’app mobile Faveo Help Desk
Ulteriori informazioni:
- Per segnalare bug o richiedere nuove funzionalità, inviaci un’e-mail tramite Modulo di Contatto
- Faveo è completamente personalizzabile secondo i requisiti. Mettiti in contatto con noi per discutere della personalizzazione.
- La tabella di marcia è soggetta a modifiche senza preavviso
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