Pricing

Helpdesk & Service desk Pricing, as simple as it gets

Choose from our free open source version or paid premium versions which come with support & multi-platform integration.

Monthly Annually
* Billed Annually
Freelancer

Free

Free

 Startup

$7.00

$8.40

$6.30

$8.40

 SME

$15.00

$18.00

$13.50

$18.00

 Enterprise

Contact Sales

Contact Sales

-

Billed month to month

Billed month to month

Billed month to month
Ticket Management
Email ticketing
Automatic email notifications
Merge tickets
Ticket activities
Set priority
Set status
Outbound email
Multiple shared inboxes
In-app smart notifications
Split tickets
Time tracking
Ticket templates
Annotated image attachments
Standard CSAT surveys
Custom form field
Customizable CSAT surveys
Agent Productivity
Internal notes in tickets
Labels & Tags
Add reminders on to-dos
Canned Responses
Round Robin Ticket Assignment
CSAT Surveys
Execution Logs
Time Tracking
Custom Agent Dashboard
Priority Matrix
Agent Access Permisions
Workflow Automation
Workflow Automator
Automations that run on ticket creation
Event-triggered workflow automations
CRT Workflow
Round robin ticket assignment
Load balanced ticket assignment
Skill based ticket assignment
Approval Workflows
Webhooks
Listeners
Business Rules
SLA Management
Business rules management through SLAs
SLA reminders
Escalation emails for SLA violation
Multiple SLA policies
Product, group and company level SLAs
Knowledge Base
Knowledge base
Private knowledge base
Interlinking articles
Advanced article filtering
Article versioning
Help Widget
Embeddable contact form
Embeddable solution articles
Appearance customization
Omni Channel Support
Facebook channel
WhatsApp Business
Twitter
Line
Instagram
Telephony Service
3CX integration
Chat
SMS
Single sign-on (SSO)
Azure Active Directory
Ldap
oAuth
SAML
Collaboration
Team ownership of tickets
Parent-child ticketing
Ad Hoc Approval
Collaborators
Reporting and Analytics
Default dashboard
Ticket volume trends
Helpdesk in-depth report
Export reports
Agent and group performance
Satisfaction survey report
Ticket drill down in reports
Performance distribution
Top customer analysis
Custom reports
Text widgets and widget styling
Team Dashboards
Data export
Ticket Forms
Custom status
Custom ticket fields
Dependent fields in ticket forms
Department Status Link
Dynamic ticket forms
Global Support
Dynamic email notifications
Multiple time zones
Multiple business hours
Customer Management
Contact and organisation fields
Custom contact and company fields
Link multiple organisations to a single contact
Identify contacts using external ID
Task & Project Management
To-dos
Add reminders on to-dos
Task Management
Custom Task Types
Platform
Faveo for Android
Faveo for iOS
API Access
Customer Support
Documentation
20/7 Email Support
20/7 Phone Support
20/7 Chat Support
Security and Controls
Data Center Location
GDPR
Single Sign on
Multiple Portal Languages
Access Controls
Audit Logs
Customization
Client Portal Customization
API access
Custom domain mapping
CSS customization
Extendable API
Custom Language
Custom Js
Elea AI
Ticket summary
Convert tickets to KB articles
AI powered replies
Sentiment Analysis & Prioritization
Multi-Language Support
Third party integrations
Lime Survey
Cisco Smart Bonding
Slack
Remote Desktop
Security & Privacy
Two-factor authentication (2FA)
Faveo Redaction
Attachment Scanner
Plan details
No. of Agents 2 1 1 Unlimited
Source code
Form Builder - Custom Fields
Web Forms 1 8 10 10
Text 10 30 50 70
Textarea 10 10 20 20
Number 10 30 50 70
Email 10 30 50 70
Date 10 30 50 70
Decimal 1 30 50 70
Mobile 1 30 50 70
API 1 10 20 20
File 1 10 10 10
Radio 2 20 40 60
Checkbox 2 20 40 60
Select 2 20 40 60
Nested Level 2 2 2 3
Section 5 50 80 100
Plan details
No. of Agents 2 1 1 Unlimited
Source code
Monthly Annually
* Billed Annually
Freelancer

Free

Free

 Startup

$15.00

$18.00

$13.50

$18.00

 SME

$25.00

$30.00

$22.50

$30.00

 Enterprise

Contact Sales

Contact Sales

-

Billed month to month

Billed month to month

Billed month to month
Ticket Management
Email ticketing
Automatic email notifications
Merge tickets
Ticket activities
Set priority
Set status
Outbound email
Multiple shared inboxes
In-app smart notifications
Split tickets
Time tracking
Ticket templates
Annotated image attachments
Standard CSAT surveys
Custom form field
Customizable CSAT surveys
Agent Productivity
Internal notes in tickets
Labels & Tags
Add reminders on to-dos
Canned Responses
Round Robin Ticket Assignment
CSAT Surveys
Execution Logs
Time Tracking
Custom Agent Dashboard
Priority Matrix
Agent Access Permisions
Workflow Automation
Workflow Automator
Automations that run on ticket creation
Event-triggered workflow automations
CRT Workflow
Round robin ticket assignment
Load balanced ticket assignment
Skill based ticket assignment
Approval Workflows
Webhooks
Listeners
Business Rules
SLA Management
Business rules management through SLAs
SLA reminders
Escalation emails for SLA violation
Multiple SLA policies
Product, group and company level SLAs
Knowledge Base
Knowledge base
Private knowledge base
Interlinking articles
Advanced article filtering
Article versioning
Help Widget
Embeddable contact form
Embeddable solution articles
Appearance customization
Omni Channel Support
Facebook channel
WhatsApp Business
Twitter
Line
Instagram
Telephony Service
3CX integration
Chat
SMS
Single sign-on (SSO)
Azure Active Directory
Ldap
oAuth
SAML
Collaboration
Team ownership of tickets
Parent-child ticketing
Ad Hoc Approval
Collaborators
Reporting and Analytics
Default dashboard
Ticket volume trends
Helpdesk in-depth report
Export reports
Agent and group performance
Satisfaction survey report
Ticket drill down in reports
Performance distribution
Top customer analysis
Custom reports
Text widgets and widget styling
Team Dashboards
Data export
Ticket Forms
Custom status
Custom ticket fields
Dependent fields in ticket forms
Department Status Link
Dynamic ticket forms
Global Support
Dynamic email notifications
Multiple time zones
Multiple business hours
Customer Management
Contact and organisation fields
Custom contact and company fields
Link multiple organisations to a single contact
Identify contacts using external ID
Change Management
Audit log
See changes through, from planning to rollout
Simplify CAB
Change Workflows
Change Listeners
IT Service Management (ITSM)
Knowledge Management
Incident Management
SLA Policy
Request Management
Problem Management
Release Management
Change Management
Request for Change
IT Asset Management (ITAM)
IT Inventory Management
Network Discovery for Assets
Asset Lifecycle Management
Purchase Order Management
Asset Relationship Mapping
Software Asset Management
QR and Asset Barcode Scanner
Contract Management
Task & Project Management
To-dos
Add reminders on to-dos
Task Management
Custom Task Types
Platform
Faveo for Android
Faveo for iOS
API Access
Customer Support
Documentation
20/7 Email Support
20/7 Phone Support
20/7 Chat Support
Security and Controls
Data Center Location
GDPR
Single Sign on
Multiple Portal Languages
Access Controls
Audit Logs
Customization
Client Portal Customization
API access
Custom domain mapping
CSS customization
Extendable API
Custom Language
Custom Js
Elea AI
Ticket summary
Convert tickets to KB articles
AI powered replies
Sentiment Analysis & Prioritization
Multi-Language Support
Third party integrations
Lime Survey
Cisco Smart Bonding
Slack
Remote Desktop
Security & Privacy
Two-factor authentication (2FA)
Faveo Redaction
Attachment Scanner
Form Builder - Custom Fields
Web Forms 1 8 10 10
Text 10 30 50 70
Textarea 10 10 20 20
Number 10 30 50 70
Email 10 30 50 70
Date 10 30 50 70
Decimal 1 30 50 70
Mobile 1 30 50 70
API 1 10 20 20
Radio 2 20 40 60
Checkbox 2 20 40 60
Select 2 20 40 60
Nested Level 2 2 2 3
Section 5 50 80 100
Plan details
No. of Agents 2 1 1 Unlimited
Source code
Freelancer

Free

 Startup

$180.00

$216.00

 SME

$200.00

$240.00

 Enterprise

Contact Sales

 Enterprise Pro

Contact Sales

-

One time fee

One time fee

One time fee

One time fee
Ticket Management
Email ticketing
Automatic email notifications
Merge tickets
Ticket activities
Set priority
Set status
Outbound email
Multiple shared inboxes
In-app smart notifications
Split tickets
Time tracking
Ticket templates
Annotated image attachments
Standard CSAT surveys
Custom form field
Customizable CSAT surveys
Agent Productivity
Internal notes in tickets
Labels & Tags
Add reminders on to-dos
Canned Responses
Round Robin Ticket Assignment
CSAT Surveys
Execution Logs
Time Tracking
Custom Agent Dashboard
Priority Matrix
Agent Access Permisions
Workflow Automation
Workflow Automator
Automations that run on ticket creation
Event-triggered workflow automations
CRT Workflow
Round robin ticket assignment
Load balanced ticket assignment
Skill based ticket assignment
Approval Workflows
Webhooks
Listeners
Business Rules
SLA Management
Business rules management through SLAs
SLA reminders
Escalation emails for SLA violation
Multiple SLA policies
Product, group and company level SLAs
Knowledge Base
Knowledge base
Private knowledge base
Interlinking articles
Advanced article filtering
Article versioning
Help Widget
Embeddable contact form
Embeddable solution articles
Appearance customization
Omni Channel Support
Facebook channel
WhatsApp Business
Twitter
Line
Instagram
Telephony Service
3CX integration
Chat
SMS
Single sign-on (SSO)
Azure Active Directory
Ldap
oAuth
SAML
Collaboration
Team ownership of tickets
Parent-child ticketing
Ad Hoc Approval
Collaborators
Reporting and Analytics
Default dashboard
Ticket volume trends
Helpdesk in-depth report
Export reports
Agent and group performance
Satisfaction survey report
Ticket drill down in reports
Performance distribution
Top customer analysis
Custom reports
Text widgets and widget styling
Team Dashboards
Data export
Ticket Forms
Custom status
Custom ticket fields
Dependent fields in ticket forms
Department Status Link
Dynamic ticket forms
Global Support
Dynamic email notifications
Multiple time zones
Multiple business hours
Customer Management
Contact and organisation fields
Custom contact and company fields
Link multiple organisations to a single contact
Identify contacts using external ID
Task & Project Management
To-dos
Add reminders on to-dos
Task Management
Custom Task Types
Platform
Faveo for Android
Faveo for iOS
API Access
Customer Support
Documentation
20/7 Email Support
20/7 Phone Support
20/7 Chat Support
Security and Controls
Data Center Location
GDPR
Single Sign on
Multiple Portal Languages
Access Controls
Audit Logs
Customization
Client Portal Customization
API access
Custom domain mapping
CSS customization
Extendable API
Custom Language
Custom Js
Elea AI
Ticket summary
Convert tickets to KB articles
AI powered replies
Sentiment Analysis & Prioritization
Multi-Language Support
Third party integrations
Lime Survey
Cisco Smart Bonding
Slack
Remote Desktop
Security & Privacy
Two-factor authentication (2FA)
Faveo Redaction
Attachment Scanner
Plan details
No. of Agents 2 1 1 Unlimited Unlimited
Source code
Form Builder - Custom Fields
Web Forms 1 8 10.00 10.00 20.00
Text 10 30 50.00 70.00 100.00
Textarea 10 10 20.00 20.00 40.00
Number 10 30 50.00 70.00 100.00
Email 10 30 50.00 70.00 100.00
Date 10 30 50 70 100
Decimal 1 30 50 70 100
Mobile 1 30 50 70 100
API 1 10 20 20 40
File 1 10 10 10 20
Radio 2 20 40 60 100
Checkbox 2 20 40 60 100
Select 2 20 40 60 100
Nested Level 2 2 2 3 3
Section 5 50 80 100 150
Plan details
No. of Agents 2 1 1 Unlimited Unlimited
Source code
Freelancer

Free

 Startup

$350.00

$420.00

 SME

$400.00

$480.00

 Enterprise

Contact Sales

 Enterprise Pro

Contact Sales

-

One time fee

One time fee

One time fee

One time fee
Ticket Management
Email ticketing
Automatic email notifications
Merge tickets
Ticket activities
Set priority
Set status
Outbound email
Multiple shared inboxes
In-app smart notifications
Split tickets
Time tracking
Ticket templates
Annotated image attachments
Standard CSAT surveys
Custom form field
Customizable CSAT surveys
Agent Productivity
Internal notes in tickets
Labels & Tags
Filtered search
Canned Responses
Round Robin Ticket Assignment
CSAT Surveys
Execution Logs
Time Tracking
Custom Agent Dashboard
Priority Matrix
Agent Access Permisions
Workflow Automation
Workflow Automator
Automations that run on ticket creation
Event-triggered workflow automations
CRT Workflow
Round robin ticket assignment
Load balanced ticket assignment
Skill based ticket assignment
Approval Workflows
Webhooks
Listeners
Business Rules
SLA Management
Business rules management through SLAs
SLA reminders
Escalation emails for SLA violation
Multiple SLA policies
Product, group and company level SLAs
Knowledge Base
Knowledge base
Private knowledge base
Interlinking articles
Advanced article filtering
Article versioning
Help Widget
Embeddable contact form
Embeddable solution articles
Appearance customization
Omni Channel Support
Facebook channel
WhatsApp Business
Twitter
Line
Instagram
Telephony Service
3CX integration
Chat
SMS
Single sign-on (SSO)
Azure Active Directory
Ldap
oAuth
SAML
Collaboration
Team ownership of tickets
Parent-child ticketing
Ad Hoc Approval
Collaborators
Reporting and Analytics
Default dashboard
Ticket volume trends
Helpdesk in-depth report
Export reports
Agent and group performance
Satisfaction survey report
Ticket drill down in reports
Performance distribution
Top customer analysis
Custom reports
Text widgets and widget styling
Team Dashboards
Data export
Problem Reports
Change Reports
Release Reports
Asset Reports
Contract Report
Ticket Forms
Custom status
Custom ticket fields
Dependent fields in ticket forms
Department Status Link
Dynamic ticket forms
Global Support
Dynamic email notifications
Multiple time zones
Multiple business hours
Customer Management
Contact and organisation fields
Custom contact and company fields
Link multiple organisations to a single contact
Identify contacts using external ID
Change Management
Audit log
See changes through, from planning to rollout
Simplify CAB
Change Workflows
Change Listeners
IT Service Management (ITSM)
Knowledge Management
Incident Management
SLA Policy
Request Management
Problem Management
Release Management
Change Management
Request for Change
IT Asset Management (ITAM)
IT Inventory Management
Network Discovery for Assets
Asset Lifecycle Management
Purchase Order Management
Asset Relationship Mapping
Software Asset Management
QR and Asset Barcode Scanner
Contract Management
Task & Project Management
To-dos
Add reminders on to-dos
Task Management
Custom Task Types
Platform
Faveo for Android
Faveo for iOS
API Access
Customer Support
Documentation
20/7 Email Support
20/7 Phone Support
20/7 Chat Support
Security and Controls
Data Center Location
GDPR
Single Sign on
Multiple Portal Languages
Access Controls
Audit Logs
Customization
Client Portal Customization
API access
Custom domain mapping
CSS customization
Extendable API
Custom Language
Custom Js
Elea AI
Ticket summary
Convert tickets to KB articles
AI powered replies
Sentiment Analysis & Prioritization
Multi-Language Support
Third party integrations
Lime Survey
Cisco Smart Bonding
Slack
Remote Desktop
Security & Privacy
Two-factor authentication (2FA)
Faveo Redaction
Attachment Scanner
Form Builder - Custom Fields
Web Forms 1 8 10 10 20
Text 10 30 50 70 100
Textarea 10 10 20 20 40
Number 10 30 50 70 100
Email 10 30 50 70 100
Date 10 30 50 70 100
Decimal 1 30 50 70 100
Mobile 1 30 50 70 100
API 1 10 20 20 40
Radio 2 20 40 60 100
Checkbox 2 20 40 60 100
Select 2 20 40 60 100
Nested Level 2 2 2 3 3
Section 5 50 80 100 150
Plan details
No. of Agents 2 1 1 Unlimited Unlimited
Source code

For any inquiries or to learn more about how Faveo Helpdesk can benefit your business

Contact Us

Helpdesk money back

Customisable

Faveo is completely customisable as per your requirement. Do get in touch with us to discuss

Helpdesk self hosted

Self Hosted

Installs on your own server. Free support and software updates till the time your license is active

Helpdesk open source

Open source

Open source, easy to install & setup. Code shared on Github. Option to purchase license with and without source code

Know which plan is right for you

See complete feature comparison

FAQ

What are the technical requirement?

Faveo HELPDESK is a platform-independent web-based application, meaning it is compatible with all operating systems. To install and run Faveo HELPDESK the following components are required.

Software Requirement

OS: Ubuntu 22.04
Web Server: Apache
PHP Version: 8.2
PHP Extensions: Mcrypt, OpenSSL, Mbstring, Tokenizer
Database: MySQL 8.0.x or Maria DB 10.6.x
Job Scheduler: Cron Job or any task scheduler
Web Server Extension: Pretty URLs or Search Engine Friendly URL’s have to be enabled in your web server configuration

Minimum Hardware Requirement

CPU: 4vCPU
RAM: 8GiB
Storage: 40GiB
If your server meets the above requirements but still has a problem with installation, be sure to seek help from the community or contact us.

*Though Faveo is platform independent & supports many different OS and web servers, it has been tested only with above specification and we recommend the same

Does Faveo have a mobile app?

Android & iOS app’s are available on Google play store & Apple app store.

Can we switch from one plan to another?

You can shift from one plan of Faveo to another. Get in touch with us to discuss your requirement.

Is Faveo customisable?

Faveo is completely customisable as per your requirement. Customisations are charged extra. Do get in touch with us to discuss customisation.

Can I pay via bank transfer?

Yes, we accept bank transfers. Note that bank transfers are the slowest method of payment, and can take up to 1 to 7 days to clear. If you want instant access to Faveo, we recommend that you use PayPal or a credit card.

Technical support & software updates

Cloud and recurring billing plan comes with free support and software updates till the time your license is active.

Perpetual license, one time purchase plan comes with free technical support and software updates for 1 Year. After 1 year you can purchase support and software updates annually in order to get new software upgrades and support.

Support and Software updates 1 year renewal cost is 80% of your total license cost. It includes new version upgrades, bug fixes and technical support. We recommend to purchase this package to keep your help desk up to date.

What is the difference between Recurring & Perpetual license?

Perpetual License:

Annual one time payment
Product never expires, lifetime validity
Support and updates valid for 1 year
Second-year support & update renewal fee is 50% of the current product cost
Recurring License:

Monthly fee
Product expires on non payment
Support & updates valid till product expiry
Renewal fee is 100% of product cost

Where is the server located?

Servers are hosted in San Francisco, USA

Do i get root access to server?

You are provided only access to Faveo application running on the server. Servers are managed by us. Root/cPanel/WHM panel access will not be provided to you.

Can we switch to Self hosted license from Cloud?

Yes absolutely, you can purchase self hosted license and we can help you migrate your data to your server.

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