- Faveo Helpdesk Software

Introduction

Puntacana Resort & Club is a resort and residential community located in Punta Cana, La Altagracia Province, Dominican Republic; encompasses over 15,000 acres and includes Tortuga Bay hotel, The Westin Puntacana, a Six Senses Spa, an ecological reserve, five residential communities, nine restaurants, a full-service marina, two golf courses and the Punta Cana International Airport. A member of Leading Hotels of the World and the only AAA Five Diamond awarded hotel in the Dominican Republic.

Why Faveo Helpdesk ?

Experience has been very good ,not just because the software is well designed and developed but also because the commitment of the guys that work on the software to support it and to add features to it has been very good “For me, a software is only as good as the people behind it.”
And what I have found out from “Ladybird web solution” is the place where everyone is ready for resolve issues, whenever I needed support, they are always very diligent and dedicated to find a solution for me.
Specially considering we have a very important time difference.

INDUSTRY
Resort & Club
LOCATION
Dominican Republic

“Experience is awesome not because Faveo is well designed and developed software ,but also because the commitment and dedication of the guys. I am happy because of not a software is only as good as the people behind it , Keep up the good work !”

CharlesCharles, Md of Puntacana Resort & Club

Customer story with Faveo

How did you get to know about Faveo ?

Internet research, I was looking for a helpdesk that could be applied first to an IT department, then to other service areas and was very customizable and the developers where reachable and accessible, willing to incorporate adaptations to fit our specific needs .

Before faveo which helpdesk you were using ?

We are using osticket

What type of problems you were facing with osticket helpdesk?

We were facing problems like – some customization problems, other simple things like business hours are not available.

Are the customer service agents in your company happy with the new improved product ?

Yes, they are very happy with this new improved product Faveo help desk.

What are the total numbers of tickets you receive in a day ?

About 80 tickets per day.

Future with faveohelpdesk ?

We are planning to expand your business with FAVEO HELPDESK, and we have another department, we want increasing number of customer request on a daily basis, Punta Cana Resort and Club gained a competitive advantage in the Thai market with Faveo helpdesk and stayed true to their goal of being the service provider with the best customer service in Punta Cana, Dominican republic.